FAQ
Frequently Asked Questions
ORDERING & PAYMENT
What payment methods do you accept ?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), Klarna, Shop Pay, and Apple Pay.
All transactions are secured with 256-bit SSL encryption.
Is my payment information secure ?
Absolutely. We never store your payment details. All transactions are processed through Shopify's secure payment gateway, which is PCI-DSS compliant.
Can I modify or cancel my order ?
If your order hasn't shipped yet, contact us immediately and we'll do our best to modify or cancel it.
Once shipped, we cannot cancel, but you can return it within 30 days for a full refund.
SHIPPING & DELIVERY
Where do you ship ?
We currently ship to all 50 US states.
International shipping coming soon!
How long does shipping take ?
- Processing: 1-2 business days
- Shipping: 6 -12 business days
All orders include free tracked shipping.
Why does shipping take 6 -12 days ?
We work directly with trusted manufacturing partners to bring you clinical-grade technology at accessible prices—without retail markups.
Your order ships from our partner facilities and is tracked every step of the way.
Where do you ship from ?
We partner with fulfillment centers worldwide to ensure the best delivery times and pricing. Most US orders ship from our trusted facilities with full tracking.
Do you offer expedited shipping ?
Standard shipping is free on all orders.
Can I track my order ?
Yes! You'll receive a tracking number within 24-48 hours of your order.
What if my order doesn't arrive ?
If your order doesn't arrive within 15 business days, contact us
RETURNS & REFUNDS
What is your return policy ?
30-Day Money-Back Guarantee.
If you're not absolutely glowing, return your device within 30 days of delivery for a full refund no questions asked.
How do I return an item ?
Email support annabeauties@protonmail.com with your order number and reason for return.
We'll send you a return label and instructions.
When will I receive my refund ?
Refunds are processed within 5-7 business days of receiving your returned item.
You'll receive an email confirmation once processed.
PRODUCTS & USAGE
Are Anna devices safe ?
Yes. All Anna devices use clinically-tested LED wavelengths and electrical stimulation levels proven safe for at-home use.
Our devices meet international safety standards.
How often should I use my LED mask ?
For best results, use 3-5 times per week, 10 minutes per session.
Most customers see visible results in 2-4 weeks with consistent use.
Can I use it every day ?
Yes, but 3-5x per week is optimal. Your skin needs rest days to regenerate.
Do I need special products with it ?
No! Use your current skincare routine.
Pro tip: Apply serum immediately after your LED session for maximum absorption.
How long do the devices last ?
Anna devices are built to last 3-5 years with regular use.
LEDs have a lifespan of 50,000+ hours.
What if I have sensitive skin ?
LED therapy is non-invasive and safe for all skin types, including sensitive skin.
Start with 5-minute sessions if you have very sensitive skin, then gradually increase.
If you have concerns, consult your dermatologist.
Can I use it if I'm pregnant ?
While LED therapy is generally safe, we recommend consulting your doctor before use if you're pregnant or nursing.
RESULTS & EXPECTATIONS
When will I see results ?
Most customers notice :
- Brighter skin: 1-2 weeks
- Smoother texture: 2-4 weeks
- Reduced fine lines: 4-8 weeks
Consistency is key ! Use 3-5x per week for best results.
How does it compare to professional treatments ?
Anna devices use the same FDA-cleared LED wavelengths as professional treatments.
The difference ? You do it at home, on your schedule, for a fraction of the cost.
Professional LED facials cost $150-300 per session. Anna pays for itself in 1-2 uses.
Do results last ?
Yes, but maintenance is key.
Once you achieve your desired results, continue using 2-3x per week to maintain.
CONTACT & SUPPORT
How can I contact you ?
Email: annabeauties@protonmail.com
We respond within 24 hours (usually much faster!).
Do you have a phone number ?
We're email-only to keep our prices low and pass savings to you.
COMPANY
Who is Anna Beauty?
Anna is a direct-to-consumer beauty tech brand on a mission to make professional skincare accessible to everyone.
We believe radiant skin shouldn't require $500 spa appointments or expensive dermatologist visits.
Where are you based ?
Anna Beauty is a US-based company serving customers nationwide.